Frequently Asked Questions

Check most frequently asked questions here
Product Information Before You Buy After You Buy
Product Information
Where do you get all your vintage items?
We search estate auctions and thrift shops throughout the country looking for the right pieces.  Since we are based out of Fort Wayne, IN, many pieces come from Indiana, Michigan and Ohio.  Other pieces arrive from all the Midwest and Northeastern United States. Generally, anywhere we can get beautiful, vintage heirlooms, we do it!
Do you clean your vintage products?
Yes we do! We thoroughly clean all our products without changing the vintage qualities of each product.  We don't expect everything to look brand new - and it's not supposed to! 
Before You Buy
How long does shipping take?
Shipping is always free for our customers. We're normally able to process your order within a few business days and ship it out. From there, it normally takes 2-7 days to arrive, depending on your location. We're centrally located in Indiana.
I have a discount code for your website; can I combine it with other offers? Can I use it more than once?
Great Question! Discount codes can only be used once per customer. Additionally, they cannot be used combined with other codes/offers.
How Long Does It Take To Process My Order?

Orders will typically be processed and shipped in 1-3 business days.

Is every item on your site in stock?
Yes. If you see it, it's in stock!
How Do You Ship Delicate and Fragile Items?

We've been shipping delicate items safely for MANY years.  We ship all orders via USPS, UPS and Fed Ex.  All shipping will include tracking.  Additionally, we take out insurance on all orders. 

 

After You Buy
Can I Return My Purchase?
We do not accept cancelations or returns. 
If your item was damaged in transit, please contact us immediately.

Additionally, please take photos of the broken item, the outside and inside of the shipping box and all packing material. I will need the photos and your phone number to file the insurance claim with the courier. Your phone number is required for the insurance claim only. We will never call you. Once I receive all of the photos and your phone number, the claim will be submitted to the carrier.

You will receive your refund for the full amount within 48 hours.

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